Client News

Healthcare Systems Federal Credit Union Recommits to Dolphin Debit ATM Management

HOUSTON, May 9, 2023Healthcare Systems Federal Credit Union has recommitted to its ATM management relationship with Dolphin Debit as it continues to rely on its ATM fleet to provide round-the-clock service to its healthcare worker membership.

The Falls Church, Virginia-based credit union serves healthcare professionals in Virginia, the District of Columbia, and part of Maryland. It recently merged with another similar credit union and now has a fleet of 22 ATMs, all located in key hospital sites in the region.

Five years ago, Healthcare Systems FCU had become dissatisfied with its previous ATM management provider and opted for Dolphin Debit. Bill Hawkins, President of Healthcare Systems FCU, said the credit union was impressed with Dolphin from the start.

“We liked the honesty and openness we saw in Dolphin. It was refreshing,” Hawkins said, adding that those first impressions were accurate. “I know it can sound like a cliché, but we really do feel that Dolphin Debit is a partner with us. Anytime we have ever had issues, the service and responsiveness have been great.”

For example, when an office building closed down and stranded one of the credit union’s ATMs, Hawkins said Dolphin quickly addressed the issue and moved the ATM to another site.

He adds that Dolphin’s attention to detail frees the credit union’s staff from having to deal with compliance, operations, and ATM monitoring, allowing them to concentrate on more productive, member-focused tasks. The credit union also takes advantage of Dolphin’s cash management-compensating balance service that takes all of the burden of daily settlement and reconciliation, further reducing the need for staff involvement.

Although the credit union’s ATMs saw a huge dropoff in usage during the pandemic period due to reduced visitor traffic to hospitals, that usage has rebounded somewhat, Hawkins noted. The credit union is committed, he added, to maintaining and even expanding its ATM fleet for member convenience.

“Not only is there a role for these machines to serve members, but they also offer a physical presence for us and serve as a reminder about our credit union,” he said.

“Effective management of an ATM fleet absolutely requires responsiveness as well as expertise,” said Joe Woods, Senior VP of Marketing and Partnerships for Dolphin Debit. “That’s why we always strive to respond urgently to our clients’ needs.”

Dolphin Debit will be exhibiting at Ignite 2023, the Virginia Credit Union League’s annual meeting, May 24-26 in Williamsburg.

About Dolphin Debit

Dolphin Debit Access, a subsidiary of Euronet Worldwide, Inc. (NASDAQ: EEFT) is a full-service ATM & ITM management company that owns and operates ATMs & ITMs for financial institutions. Dolphin’s turnkey ATM service includes purchase and deployment of new ATMs, purchase of the financial institution’s existing ATMs, terminal driving, transaction processing, ATM maintenance, armored car service, communications, monitoring and dispatch, and cash management. Dolphin Debit operates all makes and models of ATM equipment in various branch and off-premise venues and works with 325 financial institutions across the United States. Combined with the strength of its global payments parent company, Euronet Worldwide, Dolphin is able to deliver technology and modernization through the company’s REN payments platform.