Client News

Greater Texas|Aggieland Credit Union Kicks Off Major Account Processing Upgrade to Better Serve Members

AUSTIN, May 4, 2022Greater Texas|Aggieland Credit Union has launched a major technology upgrade, the conversion of its core account processing system, in a project that will be finished by the end of May 2023.

The credit union is implementing DNA® from Fiserv as part of its effort to optimize the member experience and serve members much more efficiently with all of their financial needs.

The new system will allow Greater Texas and its Aggieland subsidiary to provide a higher level of service, improving the overall member experience across all channels and product lines through a 360-degree view of a member’s relationship. Its advanced integration capabilities will draw data from multiple sources, allowing staff to serve members easily in branches, remotely, or online.

Implementation of a new core platform is a major investment in time and money for any credit union and a hugely complex undertaking. The existing system has been in place since 1989, and Chief Information Officer Kayvee Kondapalli says he expects this new one will last at least two decades.

“We could have gotten by with our current system for a few more years, but strategically, there are so many things we are planning that it wouldn’t let us do,” Kondapalli explained. “With the DNA platform, we can more quickly gain insights, create solutions for members and offer connected in-branch service and virtual experiences. Its open and simple integration capabilities will also allow our team to spend more time serving members rather than accessing multiple systems for member information.”

The new Fiserv platform will eliminate posting delays on members’ account transactions, making them instantaneous rather than requiring a delay until the next day. It will also allow the credit union to easily create its own custom applications to better serve members.

Not only does the new platform encompass all of Greater Texas’ and Aggieland’s account processing, but it also has to integrate with the systems of more than 40 of the credit union’s key vendors and service providers, Kondapalli noted.

“With their move to a new core platform, Greater Texas and Aggieland Credit Union is demonstrating their commitment to empowering their staff and serving their members through technology,” said Chris Van Der Stad, general manager of DNA at Fiserv. “The unique capabilities of DNA backed by the expertise of Fiserv will enable the credit union to keep pace with digital advances and bring new services online quickly.”

“Importantly for members, this new platform will be member-centric and not account-centric,” said Howard N. Baker, President and CEO of Greater Texas|Aggieland Credit Union. “That means employees using the system will be able to view a member’s total relationship with us at once, allowing us to help that member more effectively and efficiently.”

Greater Texas has targeted late Spring of 2023 for the final implementation step of the new platform, and anticipates no disruption for members during the changeover.

About Greater Texas

Greater Texas Credit Union, founded in 1952, is a financial cooperative that emphasizes community stewardship, charitable giving, and employee volunteerism through its Greater Good initiative. Together with its subsidiary, Aggieland Credit Union – which serves the Brazos Valley – the credit union offers a wide variety of consumer-oriented banking services to its 80,000 members across the state of Texas. Greater Texas has locations in Austin, Houston, San Antonio, Bryan-College Station, Edinburg, and the Dallas-Ft. Worth market with assets of nearly $1 billion.