If you sound like you’re bored with your product or service or news, the boredom will spread like an ugly virus.
Journalists may be visiting your website right now. Do you have news to offer them?
When it comes to responding to a crisis, you need to react immediately. The different responses of three companies — and the long-term results — prove that.
Who had the better approach to taking issue with the NRA after the Florida school mass murders?
Are you making friends or enemies with your online customer service?