Dolphin Debit Enables Mazuma Credit Union To Prioritize In-Branch Member Engagement
HOUSTON, September 12, 2023 – After decades of managing its ATM fleet in-house, Mazuma Credit Union has partnered with Dolphin Debit, circumventing a sizable capital investment while creating opportunities for increased member engagement at branch locations.
Dolphin Debit, the full-service ATM management company, now manages 20 ATMs for the Kansas City-based credit union, which has assets of more than $970 million and more than 73,000 Members.
Mazuma, celebrating 75 years of service in 2023, began as a credit union for federal employees before expanding to provide a full range of financial products and services to its Kansas City community. The credit union is community chartered in the five-county, two-state Kansas City metro area.
The organization decided to look into outsourced ATM management after experiencing persistent service problems with its previous ATM vendor. Also, a significant portion of its fleet was reaching the end of its operational life, explained Tim Scheer, Vice President of Retail Operations for Mazuma.
Most of the Mazuma ATM fleet is at the credit union’s 12 branches, and at some busy branches there are as many as three machines. Dolphin replaced all of them with new ATMs.
“What Dolphin offered sounded like something we were ready for,” Scheer said. “Turning management of our ATM fleet over to them meant giving time back to our branch personnel so they can better focus on building relationships with our Members.”
Mazuma did consider other vendors as well but said the biggest factor in Dolphin Debit’s favor was its complementary culture.
“From the start, they felt like a real partner,” Scheer noted. “They are so focused on ATM service and they understand, like we do, the importance of keeping that fleet available at all times.”
ATMs are a key element of Mazuma’s member service strategy, Scheer said. “We have a fairly strong cash usage membership within the Kansas City metro area, with a lot of cash withdrawals and deposits. We have to meet that need, and we do that through strategic placement of our ATM fleet,” he noted.
Since moving over to Dolphin Debit, Scheer says, “They have lived up to our expectations. They are so easy to work with and they are a complementary vendor partner that resembles our culture in every interaction we have, which is important to us.”
“The Mazuma-Dolphin relationship really demonstrates how important it is for a vendor to be a true partner,” said Joe Woods, Senior Vice President of Marketing and Partnerships for Dolphin Debit. “That attitude of partnership and making client needs the top priority is something that infuses our whole organization.”
About Dolphin Debit
Dolphin Debit Access, a subsidiary of Euronet Worldwide, Inc. (NASDAQ: EEFT) is a full-service ATM & ITM management company that owns and operates ATMs & ITMs for financial institutions. Dolphin’s turnkey ATM service includes purchase and deployment of new ATMs, purchase of the financial institution’s existing ATMs, terminal driving, transaction processing, ATM maintenance, armored car service, communications, monitoring and dispatch, and cash management. Dolphin Debit operates all makes and models of ATM equipment in various branch and off-premise venues and works with 325 financial institutions across the United States. Combined with the strength of its global payments parent company, Euronet Worldwide, Dolphin is able to deliver technology and modernization through the company’s REN payments platform.
About Mazuma Credit Union
Mazuma Credit Union was founded in 1948 as the Kansas City National Federation of Federal Employees Credit Union by Wyla and Joe Pinkerton. 50 years later, our name was changed to Mazuma Credit Union, and we are thrilled to be celebrating our 75th Anniversary in 2023. Mazuma is honored to serve more than 73,000 Members who live or work in Jackson, Cass, Clay, or Platte counties in Missouri or Wyandotte or Johnson counties in Kansas, with services including personal and small business banking, wealth management, mortgage lending, and more. Mazuma partners with over 65 local nonprofit organizations and created the Mazuma Foundation in 2015 to give back to the communities our Members call home. The Foundation focuses its efforts in the core areas of community development, financial education, and the arts, and each year funds grants to a variety of 501(c)3 organizations throughout the Kansas City metropolitan area. For more information, visit mazuma.org.