Louisiana’s ASI Federal Credit Union Moves its ATM Fleet to Dolphin Debit
HOUSTON, May 23, 2017 – ASI Federal Credit Union, seeking to improve service to its members, has turned over operations of its ATM fleet to Dolphin Debit, the full-service ATM management company.
In February, Dolphin Debit installed a dozen new ATMs for ASI as part of the transfer of ATM management. Two more ATMs will be added when ASI opens its new Mid-City branch in New Orleans, its 12th location, in June.
Harahan, Louisiana-based ASI serves four parishes in the New Orleans area. Chartered in 1961, it is the eighth largest credit union in Louisiana, with more than 56,000 members and assets of $313 million.
ASI had already been outsourcing ATM management for several years before turning to Dolphin Debit, Operations Support Manager Mary Jordan explained. “We moved to outsourcing to make sure we were ADA compliant. It was easier to outsource than to deal with purchasing all the ATMs ourselves.”
ASI began evaluating other outsourcing options and liked what it saw with Dolphin Debit. It also got good reviews about Dolphin from other credit unions in the area, so ASI opted for Dolphin and moved ahead with the transition.
Sally Hoffstadt, ASI’s Vice President of Marketing, said that the new machines offer greater potential for on-screen advertising. She also praised Dolphin Debit’s responsive service and noted that because the company manages ATMs for so many other local credit unions, ASI’s members can use those other machines at no charge.
Hoffstadt said the two ATMs that Dolphin Debit will install at the new branch in June will feature image deposit functionality, and that is likely just the start.
“We are looking at adding image deposit for some of our busier branch locations as well,” Hoffstadt noted. “Because of the convenience, that is something that our membership has been asking for.”
“Just as credit unions pride themselves on their superior service to members, they also look for quality service in the partners they work with,” said Gary Walston, co-founder of Dolphin Debit. “ASI Federal Credit Union’s experience shows the importance of choosing the right ATM management company in order to get the high level of service that any credit union expects.”
About Dolphin Debit
Dolphin Debit Access is a full-service ATM management company that owns and operates ATMs for financial institutions. Dolphin’s turnkey ATM service includes deployment of new ATM equipment combined with terminal driving, ATM maintenance, armored car service, communications, monitoring and dispatch, and cash management. Dolphin Debit operates all types of equipment in various on-premises and off-premises venues. In addition, Dolphin Debit has the rights to install and operate drive-up ATMs at Walmart/Murphy USA locations in multiple states. Dolphin Debit customizes solutions to the specific needs of clients, with a flexible, cost-saving approach that enables redeployment of company assets to improve the bottom line. For more information, visit dolphindebit.com.